Complaints Policy

Last Updated: 01/12/2026

This Complaints Policy ("Policy") outlines the procedure for submitting, reviewing, and resolving complaints related to the use of ai-porn.io ("Website", "Platform", "Service"), operated by BRC Studio ("Company", "we", "us", "our").

We are committed to addressing complaints fairly, transparently, and within a reasonable timeframe.

1. Scope of This Policy

This Policy applies to complaints relating to:

• Access to or use of the Website
• AI-generated content displayed or generated through the Platform
• Account-related issues
• Billing or subscription concerns
• Alleged violations of our Terms of Service or Content Policy
• Privacy or data protection concerns

This Policy does not replace or override our Terms of Service, Privacy Policy, or other legal agreements.

2. Who May Submit a Complaint

Complaints may be submitted by:

• Registered users
• Visitors to the Website
• Individuals or entities claiming to be affected by content or platform operations

All complainants must act in good faith and provide accurate, complete information.

3. How to Submit a Complaint

All complaints must be submitted in writing via email.

Contact for complaints:

Email: support@ai-porn.io

To ensure timely handling, complaints should include:

• Full name (or company name, if applicable)
• Contact email address
• Description of the complaint
• URL(s) or reference(s) to the relevant content or account
• Any supporting information or documentation

Incomplete or vague complaints may be delayed or dismissed.

4. Complaints Related to Content

All content on the Platform is AI-generated and fictional.

However, if you believe content:

• Violates applicable laws
• Breaches our Terms of Service or Content Policy
• Raises legal or ethical concerns

You may submit a content-related complaint using the process above.

We do not accept complaints based solely on subjective taste or personal offense.

5. Review and Investigation Process

Upon receipt of a complaint:

1. We will acknowledge receipt within a reasonable timeframe.
2. The complaint will be reviewed by the appropriate team.
3. Additional information may be requested if necessary.
4. A determination will be made based on platform policies and applicable laws.

We reserve the right to take actions including:

• No action
• Content restriction or removal
• Account warning, suspension, or termination
• Referral to legal counsel where required

6. Timeframe for Resolution

We aim to review and respond to complaints within 30 business days, depending on complexity and the nature of the issue.

Certain complaints may require extended review due to legal or technical considerations.

7. Abusive or Bad-Faith Complaints

We reserve the right to:

• Reject complaints submitted in bad faith
• Ignore repetitive, abusive, or harassing submissions
• Limit communication with complainants who misuse this process

False or misleading complaints may result in refusal of future correspondence.

8. Legal and Regulatory Complaints

Complaints involving:

• Alleged illegal activity
• Court orders
• Regulatory inquiries
• Law enforcement requests

Must be clearly identified as such and may be escalated internally or handled by legal counsel.

9. Privacy-Related Complaints

Complaints concerning personal data, privacy rights, or data protection should reference our Privacy Policy and may be handled under applicable data protection laws (including GDPR, where applicable).

10. Limitation of Liability

Submission of a complaint does not guarantee a specific outcome.

BRC Studio shall not be liable for losses, damages, or outcomes resulting from complaint resolution decisions made in good faith.

11. Changes to This Policy

We reserve the right to modify this Complaints Policy at any time.

Updates will be posted on this page with a revised "Last Updated" date.